Why aren’t my customers receiving their invoices in the correct language?

When you install “Invoice Wizard,” a default invoice template is automatically created for your store. During the Initial Setup Process, you can select the document language from the dropdown menu next to Template. You can later change the document language from the Language section under the templates.


For more information on changing the language of your invoice template, click here.


If you are selling within your country, it is recommended to use the default template, as it simplifies the invoicing process. For global sales, you can leverage the “Multi Language” feature of Invoice Wizard to send invoices in your customers’ preferred languages.

To use the “Multi Language” feature of the application, follow the simple steps below.

  • Click on the “Settings” section in our app’s navigation bar, then scroll down to the “Multi Language” headline.
  • Click on the “Additional Languages” field and select the languages you wish to add.
  • Click on the “Save” button at the top right.


When using the Multi Language feature, you will need to customize your templates and email settings for each language you have activated.


Customize Your Email Templates for Each Language

  • Click on the “Settings” section and then click on the “Mail Settings.”

  • Choose the language you wish to customize from the Language dropdown menu
  • Customize the “E-mail” template according to your preferences
  • Click on the “Save” button at the right top

Customize Your Templates for Each Language

  • Navigate to the “Templates” section in our app’s navigation bar.
  • Choose the language you wish to customize from the “Language dropdown” menu.
  • After editing your documents, please click the “Save” button located at the top right.

For more detailed information about sending invoices to your customers using the “Multi Language” feature, click here.


Note: Your customers will now receive their invoices based on the language corresponding to their country. Invoices will be automatically sent according to the shipping address of your customer. In the absence of a language option associated with your customers’ addresses, the default template will be utilized.


 

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